Frequently Asked Questions

We’re open Monday – Saturday, 8:30 a.m. – 5:30 p.m.

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
All orders over £100.00 qualify for free UK delivery.
Which payment methods are accepted in the Online Shop?
Paypal as well as debit and credit cards (via Paypal)
How long will delivery take?
Delivery is usually between 2-3 days where the item is in stock. For out of stock products, we estimate 2 weeks from order. Stock levels are indicated on the product page.
How secure is shopping in the Online Shop? Is my data protected?
We have a valid SSL certificate making your details very secure. If you do have any concerns, please email or call us.
What exactly happens after ordering?
Once you order is placed, you will receive an email confirming your order details. This is a receipt of the transaction. You will then receive another email when the product is dispatched.
Do I receive an invoice for my order?
Yes, by email once the order is placed.

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